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Because our subscribers rely on us 24 hours a day, 365 days a year, the Response Center uses the most advanced technology, software and redundancy systems so our service is always online and accessible.
Skilled monitoring personnel
Monitoring personnel are trained in accordance with best practice guidelines for emergency response dispatch to minimize the trauma subscribers may experience during an emergency and properly coordinate the delivery of care, as needed.
Dual monitoring centers
Two monitoring centers in separate geographic locations support the service and improve reliability in the unlikely event of a natural disaster.
Multilingual capability
The Response Center maintains a 24-hour bilingual staff to meet the diverse needs of our population. In addition to English-and Spanish-speaking agents, language translation services make it possible to communicate with subscribers in any language.
Telephone line monitors
Telephone line monitors are used to detect and notify personnel when incoming phone lines are out of order to improve service availability.
Phone service redundancy
Multiple carriers provide phone service to the monitoring centers to improve service accessibility and connectivity.
Event and audio recording
We automatically record and digitally archive all phone interactions for quality assurance and review.
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Walgreens Ready Response™ Medical Alert System is supported by American Medical Alert Corp., a national provider and manufacturer of emergency response systems and services. Since 1981 AMAC has provided nationwide response center services to America’s senior and disabled population.
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